Best Heating, Cooling, & Electric, Inc

Testimonials

"As you're about to discover, we're much more than just a heating, cooling, and electric contractor."

- Jason Mickle, President/CEO

"I was about to walk out the door on Monday morning for work when my wife said I turned up the furnace and it has never come on. We have a new baby girl so heat is more of a priority than normal. I called BEST at 7:30 am on Monday morning expecting to leave a message with an answering service and I spoke to an actual person. The woman I spoke to scheduled a call for 10am-Noon that day. I was not late to work because I spent a total of 5 mins on the phone and it was handled. My wife called me at 10:45 and said BEST was here and said it needed a new part that cost $125 for the part and the labor plus the diagnosis fee of $69. They fixed the furnace and were out the door 55 minutes later. My wife said the tech was very nice and explained everything to her clearly. He wore foot covers too!That my friends is service! Answered the phone when I needed them to. Arrived promptly, Treated my wife nice. Honest price. We will refer all our family and friends. Thank You very much!"

- Thomas in Waukee

"My AC unit quit working during a very hot period. I spent $240 with another company only to have it quit again 2 days later. I got four bids. After doing that and listening closely to the representatives I knew without a doubt it would be in my BEST interest to go with BEST Heating & Cooling, Garett was so helpful (I would like to underline that) The Amana AC & Furnace was what I needed. The guys who installed were excellent. I am very satisfied. I definitely and highly recommend this company."

- Diana Diehm

"BEST took the time to be friendly & personable. We feel we can call at anytime, get personal service and professional answers. Their extra time with us, saves us money on our energy bills. A GREAT GROUP OF PEOPLE."

- Dave & Donna Haman in Des Moines

"Our A/C stopped working and I called BEST and they told me they would be out at noon and he was here at noon. His name was Dave he was a very fine and helpful man. He found that our compressor was bad. He was very honest about everything. He gave us some options and prices to replace the A/C and our old furnace. They had a gentleman named James come out and install our new system. He did a wonderful job and we really appreciated the fine work he did. Dave came back after he was finished and inspected his work and made sure everything was properly installed. We are very pleased with the work BEST has done and any time we need service we know who to call. We think the name is correct, \"BEST\". We hope you will give Dave and James our very best for the fine work they\'ve done and also the kind way they treated us. "

- Howard and Irene P. in Des Moines

"Your group of professionals were great. Not overwhelming like another legendary operation that I called that was only interested in high pressure sales. You all listened to my needs. The service was performed to my full expectations and budget. The sales person was courteous and understanding and the installers were great and loved my dogs. Thanks for your help."

- Mike T.

"These guys are great! The installation of our new heating and cooling system was installed quickly and they cleaned up their mess so well I could not tell they were even there. What Garett told us was what we received. He did not pressure us like another company did to buy. He educated us on just exactly what he could do to our house to make the air cleaner and save us money on our utility bills. The price was not the cheapest but it was better than the other big name companies and I did not have to sacrifice quality. I would recommend them to anyone. Thanks a million"

- Julie in West Des Moines

"Once again, BEST has stepped up and done a great job. I am looking forward to the garage being warm this winter. I could have gone anywhere to get a furnace installed, but I knew I could trust BEST to be detailed. Everyone I interacted with was great and made me feel like the goal was my complete satisfaction. I am a true garage guy, detail and appearance are as important to me as functionality. With BEST I was able to get all three aspects. I would recommend BEST to anyone and trust them completely. You can count on BEST to me around for the long run. Thanks again"

- Brock in Ankeny

"I purchased a clean and tune on my furnace from DSM Daily for $49. This was an awesome deal and I was very pleased that when the technician discovered I had a part that needed to be replaced that it was at a discount because I purchased the DSMDaily deal. Thank you!!!!!!!!!!!!!!"

- Robyn J. Renz in Koester Construction Company, Inc.

"Very Thorough & Took Pride In Work I was extremely pleased with the service that I received. The installers were very thorough and took pride in their work. My comfort consultant Garett made special arrangements for an early install and accommodated my needs. I will recommend BEST Heating & Cooling to all my family and friends. I am thrilled with my new system"

- Dawn McCallum

"Excellent service. Showed up on time. Found and fixed the problem in 30 minutes. Price was very honest. I will recommend your company to my neighborhood association. Thanks Dan"

- Dan Barker in West Des Moines, IA

"Thanks for the honest pricing, no false promises and knowledgeable technicians. You won\'t go wrong when choosing this company. Especially if you\'ve been one of those who have been ripped off for the past couple of years by another legendary company. Thanks again Andrews Family "

- Andrews Family in West Des Moines, IA

"Finally an honest company. I learned my lesson like so many of your previous customers listed here. Your technician was nice and spoke to me like I was a person and not a dollar figure. He explained to me what the problem was. If I did the repair today the diagnosis charge would be dropped and he showed me the price that was in a laminated price book. I thought that showed them to be very honest. I did the repair and saved $175 from what I was gonna have to pay with another company.It also came with a 2 year parts and labor warranty. "

- Paul L. in Ankeny, IA

"Had Best out today for service on my ac. I found there service the most reasonably priced. They know their stuff. I had been using another company who claims they live by the golden rule yet they charged me 3 times as much last year for freon and a cleaning and Bests\' cleaning was more thorough. You can\'t go wrong with Best. "

- Alex in Des Moines, IA

"I was completely surprised at how reasonable your prices are. I was using another company but they could not get to me until next Wednesday. Your man showed up on time and was very nice. I will use you guys from now on. Thanks Wanda"

- Wanda H. in Ankeny, IA

"I had a service man out yesterday. He was very nice and explained everything to me. I now understand how my a/c works. Very fair price too! Thanks "

- Amber in Beaverdale

"My AC tripped the breaker on Sunday the day before the 4th of July. I called BEST and Jason came out within the hour. It was not immediately apparent what the issue was, but Jason was great to work with and he charged me the weekend rate, but that is understandable for taking time on the holiday and weekend. He actually did a typical cleaning service on the unit, so the charge was less painful. It turned out that the compressor was shot in just less than a week. Jason came back out and confirmed the death of my unit. He offered a new one at a REALLY reasonable price and installed it the next day. I will recommend these guys to everyone that asks me if I know an honest heating and cooling service company. "

- Jeff & Liz in Altoona

"Called at 8am no a/c :( I was told the technician would show up between 10am and noon. Showed up at 10:15 and fixed my a/c in about 45 minutes. Diagnosis charge was dropped if I made the repair. Very nice, polite and friendly technician I recommend highly. "

- Susan Kline in Clive, IA

"The name says it all!!! Our basement flooded with 12 inches of water in 2010. We lost everything...hot water heater, furnace, and ac! Jason\'s son and another tech had us back up and running in no time! The most reliable and reasonable guys in Des Moines by far! I would recommend BEST to anyone who needs great service at an honest price!"

- Amanda Bacon

"I am a Senior Customer Service Manager for a major telephone company. I was very impressed with the level of customer service I received from your company. I came home from work when it was 100+ degrees to find my air conditioner not running. I called at 6pm and someone answered the phone. The gentleman I talked to was very nice, he explained the pricing to me upfront and said someone will arrive in hour. A very nice gentleman showed up exactly 1 hour later. He explained to me what was wrong and explained to me how the system works. He showed me a price for the repair in a book. I like the fact the pricing was in writing and laminated. He made the repair and everything is still working fine. Thank you for the honest professional customer service. I will pass your name around at work. Thanks"

- Gloria in Clive, IA

"These guys were recommend from a guy who sells HVAC systems to over 140 vendors, so he thought these guys were the best. Their quote was super reasonable and for high quality machines. The salesperson seemed to be honest and really care about what he was selling. They also work with some of the major home warranty companies, so you know if they like them, they are probably pretty good."

- Adam V. in Ankeny, IA

"During the recent hot spell, my AC went out. It was an old unit & not worth repairing, so I called for estimates for a new furnace & AC unit. While others I called never even called me back, Garett was there that same day. When I committed, they installed the very next day, so that I had AC when I came home that night - What a relief! Everyone was on time every time I had an appointment – so important! Best service I’ve had from anyone in years!!!"

- Anita in Des Moines

"This review comes courtesy of Angies List. Best Heating, Cooling, and Electric installed a new air conditioner, poured a concrete pad for the air conditioner, installed a variable speed furnace, air purifier, water heater, connected everything to the new gas meter which was installed by the gas company, and corrected and sealed some existing duct work to operate more efficiently. We were able to reduce some of the costs by removing the water heater ourselves. We also were able to keep our existing equipment and sell privately to offset costs further. They also filed all of the energy companies rebate information and provided all of the completed warranty certificates at the end of the job. Member Comments: We called several Heating and Cooling businesses to get estimates on replacing our furnace and air conditioner. We were converting from LP gas to natural gas and wanted to update our systems rather than convert our existing equipment. They discussed a number of options that worked with our budget, suggested ways to increase the efficiency of our existing duct work, and gave us a great price to update our water heater at the same time. They began the job immediately following the accepted estimate and were finished within a couple of days. They cleaned up everything very well before they left and talked us through all of the features of the system again after the installation was complete. We were very happy with the service we received they were always able to answer any questions we had. We were very pleased with the quality of the equipment and had peace of mind with a 10 year warranty on parts and labor and lifetime warranty on the system. We would use Best Heating, Cooling, and Electric again."

- Heidi VonArb-Clingan in Des Moines

"The gentleman that checked out the old furnace was very thorough and showed me what the inside looked like. To me it looked like a road map because it had so many cracks in it. He checked to see if there was any carbonmonoxide being emitted. Thank goodness, there was none but he said the furnace should be replaced. Since I was going through the Red Rock Community Program through the Ankeny office for help a claim was made, approved and your installer was here last Thursday and installed a new furnace. He was very efficient , knowledgeable and everything was cleaned up before he left. I am so satisfied with your company, employees and their work ethics I will recommend you to anyone who needs your services. Thanks again. "

- Joan Bradwell (2-9-2012) in Berwick, IA

"This review comes courtesy of Angies List I had an issue with a circuit breaker that feeds my central air. Their technician Travis was excellent at diagnosing the problem and fixing it quickly. Member Comments: I have a home warranty that came with the house I purchased. I called them to tell them about the issue with the circuit breaker and they sent Best Heating, Cooling & Electric to diagnose and fix the issue. They were exceptional on the phone to convey my issue with the technician. Travis was very professional and I have some additional electrical needs that are not immediate and I will be using Best Heating, Cooling & Electric again."

- Craig Olson in WEST DES MOINES

"I used BEST Heating, Cooling & Electric, Inc to replace a part on the blower. They were great. They were there within 30 mins of me calling and he was here only 30 minutes. "

- ASHLEY H. in 59TH ST Des Moines, IA

"The service techician arrived on time, explained what he was doing and completed the work competently. Identified cause of electrical problem in the garage and replaced two way switch. Checked three way switches in kitchen and did not find a problem with them. Suggested the occasional problem may be related to overhead light fixture itself. I choose to explore this issue at a later date. "

- Mary Laughlin in Des Moines, IA 50322

"Best Heating, Cooling & Electric Inc did electrical work for me. The job was excellent. They have good integrity and quick to respond. The electrician came and it was a personal sacrifice, he gave up something personally to help us. We are going to use them for our new house we will be building."

- Deborah Hadden in Ankeny, IA 50023

"I used Best Heating, Cooling & Electric Inc in September to check on my furnace and correct an electrical problem. I highly recommend Best Heating, Cooling & Electric Inc Company. I had set an appointment with them on Monday but they actually showed up on Friday because they had free time. So they came out early, may be some people wouldn’t like that but we happened to have available time. The technician was not here for very long but he got everything done. He was gone like in thirty to forty minutes. He went right to work. He told me what exactly the problem was. He wrote it down on a paper for me. He also changed a minor setting in the furnace. He was able to fix an electrical problem too. We had a molten switch in the kitchen and one of the switches was broken into half. I didn’t want to fool around with it because it was sparking, so I wanted to be sure it was okay. He checked that for me and it was okay. He also checked the box in the garage. So he followed up on everything. He recommended a kind of a filter for the furnace, not the one that’s too tight because we had trouble with the air getting through it and my husband later went and picked up the right kind. When he was here the first time, I think it was the last year, he had told us that we were putting the filter in a wrong place. I think there is a booklet that tells one exactly where to put it but I really haven’t gone trough it. So, the technician this time showed me where the filter is and now I know incase it needs to be changed. Best Heating, Cooling & Electric Inc Company also has electric service, which is wonderful. They do maintenance as well otherwise I would have had two major contractors for two different jobs. That is fantastic. They work very efficiently. I signed up a contract with them to have them out on a regular basis. It was $350 which will cover three different services. That way they will call me and I don’t have to call them to come out. I trust them to do that. They are extremely professional. They provide very effective and speedy service. They talk to me directly they just don’t walk out the door and send the bill. They clearly tell me what the problem was and how they fixed it. Their price is very reasonable in comparison to other companies in the area. My experience with them has been excellent. I have two more services left in my contract so I would use them again. I saved 10% this particular time and will save that much each time there after. I figured that at the price I pay them it will be easier for them to call me because there are so many other things in my home that need maintenance too. I’m thrilled with them. I’m very glad that I found a company that I could recommend to others."

- Maureen Backstrom in Des Moines, IA 50317

"Jason...Very professional,very knowledgeable without a doubt the reason we will call them anytime we have a issue. Excellent service. Showed up on time. Found and fixed the problem within 20 minutes and explained everything and it made sense. Thanks again Jason "

- Charles. G (2-10-2012) in West Des Moines